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Membership
Click the join button for the appropriate Facebook Group, then send an email to admin@baysidecommunityhub.com.au requesting approval. There is no need to provide proof-of-residence if you are an approved Business Directory Member.
From 1st September 2023 we allow Business Pages/Accounts to join the groups. Please note that this is only allowed for our current business directory members. If you cancel your membership, renewal payment fails, or your membership lapses for any reason, your FB page will be removed from the group.
Yes, you do not need a website, Facebook page or logo to join, although we would recommend a logo to improve the aesthetics of your entry on Bayside Community Hub Business Directory.
No, Not-For-Profit organisations, community clubs and similar are exempt from the yearly registration fees. Confirmation of your not-for-profit status may be requested. Please contact us and our team will provide you with a link to submit your business profile details.
Your membership will auto-renew on the due date, unless your registered payment method has expired or is no longer valid for any reason. If this occurs, your membership will remain active for 2 weeks from the expiration date, to allow you enough time to renew. If you do not renew within this timeframe, you will be removed from Bayside Community Hub Business Directory and lose your membership benefits. If you have a Business FB Page joined to the group, this will also be removed. You will also need to pay the initial setup fee again if you decide to rejoin at a later stage.
Yes, we do not limit the number of businesses per category.
Advertising
Click the join button for the appropriate Facebook Group, then send an email to admin@baysidecommunityhub.com.au requesting approval. There is no need to provide proof-of-residence if you are an approved Business Directory Member.
You post the main ads for the package you have purchased on either the Bayside Community Hub or Beaumaris Community Hub Facebook Groups. You can also do unlimited posting on the Bayside Community Hub Directory Advertising Group as a member.
No, your advertising quota on Bayside Community Hub and Beaumaris Community Hub Facebook groups will depend on the package you select. Please note that the Bayside and Beaumaris Hubs are separate platforms and count as separate ads. Package information is available via our Subscriptions page.
Businesses are responsible for posting their own advertising on the Facebook groups.
Only competitions need to be emailed for pre-approval. All other ads can be posted directly onto the Facebook groups, as long as they have “Admin Approved” written at the top of the post. You are welcome to contact us if you are unsure.
Yes, advertising content is your choice and can contain text, images and videos. We recommend converting PDFs and Word documents to an image file before posting so they are visible within the post. The following tool can be utilised to convert PDF’s – Convert PDF to JPG Tool.
All advertising on Bayside Community Hub and Beaumaris Community Hub Facebook groups must start with the tag “Admin Approved”. Other than that, the advertising content is your choice as long as it is respectful, meets the advertising package you have selected, and meets other advertising rules.
Anything that is a business-related post is considered as advertising and will count towards your advertising quota. This includes any sharing of posts from your business Facebook page, market research, information sharing or specific promotions. Only our business directory members are allowed to do any business-related posts on the Bayside Community Hub groups.
We would count that as 2 advertisements towards your package, rather than 1 as it is a separate instance of the advertisement, so each instance counts as 1 advertisement.
All ads on the Bayside Community Hub or Beaumaris Community Hub groups, will be approved within 2 hours of posting between 7am and 10pm. Posts outside of this time will be approved the following day. Posts on the Bayside Community Hub Directory Advertising group will be approved within 24 hours of posting.
Yes.
Yes, and a recruitment post will not count as an advertisement, so will not impact your advertising quota.
No, the business introduction post is additional to your normal advertising quota.
No, all advertisement need to be used within your 12 month subscription period. Unused ads will not be carried over.
Competitions
If you have a membership that includes competitons, or have purchased a competition as an Additional Service you are eligible to run a competition on the Facebook groups. All competitions must be pre-approved by admin via email.
Competitions must adhere to the Facebook advertising rules as follows – failure to do so could result in Facebook closing down our groups:
- You cannot ask people to like your business page as a condition of competition entry.
- You cannot ask people to tag other people on the post as a condition of competition entry.
- You cannot ask people to share the post as a condition of competition entry.
- The only conditions of entry you can apply are to ask people to like the competition post and/or ask them to comment on the competition post.
- You must specify a clear end date and time for the competition.
- Competition winners must be announced on the original competition post, even if you choose to publish on your own Facebook Page or website as well.
- The following Facebook disclaimer MUST be included on all competition posts – “By entering this contest, you agree to a complete release of Facebook from any or all liability in connection with this contest. This promotion is no way sponsored, endorsed or administered by, or associated with Facebook”
New Business Introduction Post
If you have signed up as a new member, you are entitled to 1 extra post on top of your package allocation. This is referred to as the “New Business Introduction Post” and allows you to do an initial post on Bayside Community Hub Facebook group to introduce your business. You can just use this as an extra promotional post if preferred.
No, the business introduction post is additional to your normal advertising quota.
You are welcome to do your New Business Introduction Post on a day and time that suits you. All New Business Introduction posts must start with the phrase “Admin Approved”.
You are responsible for creating and posting your own New Business Introduction Post.
Reviews
All testimonials will be verified by the administration team before posting. If a negative testimonial is received for your business, we will discuss it with you to clarify and gather more information, before deciding on how to proceed. Negative testimonials will not be published on Bayside Community Hub Business Directory website. Multiple negative testimonials can result in removal from the Business Directory.
Website
Our Service Level Agreement is to add you to the website within 7 days of receiving payment. You are not allowed to start advertising on the Facebook groups until your entry is live on the website, unless special permission has been granted. We will email and ask you to check your details once you have been added.
No, you cannot make your own changes to your profile. Please use our online editing form regarding any change requests. Only the administration team can update the website.
Changes to your business listing are $20 and can be made by submitting an edit request. Only the administration team can update the website.
Yes, we are happy to add you to multiple categories/sub-categories for no extra charge.
No, only the contact details you wish to publish.
We support Website, Email, Facebook and Instagram links.
Yes, but you will need to purchase these as an additional service, as they are additional to the standard profile we provide, and take extra time and effort to be included.
Yes, but you will need to purchase these as an additional service, as they are additional to the standard profile we provide, and take extra time and effort to be included.