Hub Business Solutions Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage Business Reviews on the Website
Positive Review Process
Positive reviews will be published onto the website within 1 week of confirming validity of the review via email. Reviews will not be published, unless we are confident that they are real and verifiable. Duplicate reviews will be deleted, including cases where 2 members of the same household provide separate reviews. Checks will also be performed to ensure reviews are not being submitted as part of a BNI group mandate.
Negative Review Process
Negative reviews are not posted to our site, as per legal advice received. However, we follow up all negative reviews, log these in our system, and will take appropriate action where we feel the review is genuine, serious, and there is clear independent evidence to support it. In a number of cases, we have used these reviews to remove business directory members from our directory, and will continue to do so, as we do not want businesses with a poor service record being represented on our site.
All supporting documentation will need to be emailed to our reviews email address. We will follow up with you within 1 week of the review being posted if supporting documentation is not received, or if we have any further questions regarding the documentation supplied.
Sources of supporting documentation may include VCAT resolutions, emails, independent reviews, certified photos etc. All documentation must be independently verified to be considered.
We take our responsibilities seriously, and take all steps to ensure that any negative reviews are genuine, and not the source of personal vendetta, or competitor sabotage. We also ensure we receive evidence and information from both parties, so please be aware that any evidence you supply to us, may be passed on to the other party for discussion.
Please send any supporting documentation to firstname.lastname@example.org